At Mark X Media, we provide AI-powered film production, video advertisements, and creative digital services. As a creative agency, our products and services are delivered electronically. This Delivery Policy explains how we manage timelines, delivery methods, and client expectations.

1. Nature of Delivery

All our services and deliverables are digital in nature. This includes:

• Edited videos, films, and advertisements.
• Raw or draft files (when agreed upon).
• Scripts, concepts, or creative strategies.
• Other digital assets required as part of the project.

All deliveries are provided electronically via secure links, cloud storage, or email.

2. Delivery Timelines

Project timelines vary depending on the scope and complexity of the work. General guidelines include:

• Initial Drafts: Typically shared within 7–15 business days of project commencement, depending on project size.
• Revisions: Delivered within 3–7 business days after receiving client feedback.
• Final Deliverables: Provided only after client approval and upon settlement of final payments (if any outstanding).

Specific timelines will always be agreed upon in advance and documented in the project contract or proposal.

3. Mode of Delivery

We deliver all digital content through secure, accessible, and reliable channels such as:

• Google Drive or other encrypted cloud storage platforms.
• WeTransfer or other secure file transfer services.
• Private download links hosted by Mark X Media.
• Email attachments (for smaller files).

Clients are encouraged to download and back up their files promptly after delivery.

4. Delays and Force Majeure

While we strive to deliver on time, certain factors may cause unavoidable delays, such as:

• Extended client feedback cycles.
• Technical challenges or system downtime.
• Force majeure events such as internet outages, natural disasters, or other unforeseen disruptions.

In such cases, Mark X Media will notify the client at the earliest and provide a revised delivery timeline.

5. Client Responsibilities

To ensure smooth delivery, clients are expected to:

• Provide timely feedback during the creative process.
• Share required information, brand guidelines, and raw material (if applicable) within the agreed timeline.
• Maintain active communication with our project team.

Delays from the client’s side may extend the overall project delivery date.

6. Ownership and Access

Final deliverables will be accessible to the client once payment obligations are fulfilled. Mark X Media may retain copies of the project for record-keeping, internal use, or portfolio purposes (unless restricted by an NDA).

7. Contact for Delivery Issues

For any concerns related to delivery or accessing project files, please contact us at:

📍 Address: Street No. Zone No. Doha Qatar. CR No. 229383
📧 Email: marketing@markx-media.com
📞 Phone: +974 55690206